Order Status
Three easy ways to see where your dress is.
1
Check your email
When your order ships, we send a shipping confirmation with your tracking number. Tap the link to follow your package.
Tip: search your inbox (and spam) for "Pretty Moment".
3
Ask us
Checked out as a guest or can't find the email? Send us your order number below and we'll reply with your tracking.
Request your tracking info
Good to know
- In-stock dresses ship within 1–3 business days.
- "Due to Ship" dresses ship by the date on the product page — tracking is sent once they leave us.
- Orders $500+ need a signature at delivery.
- Tracking can take up to 24 hours to update after you receive your shipping email.
More details: Shipping & Delivery · Returns & Exchanges · FAQs