Faqs

Of course! We can take both international and U.S. orders by emailing info@prettymoment.com.

“Due to Ship” items are ordered directly from the manufacturer. The manufacturers have told us the items will become available for shipping on the date provided. If you are looking to order a “Due to Ship” item, you will need to take the provided date and estimated shipping time into consideration to ensure your item arrives on time.

Currently, we do not offer catalogs. All items are available to view and order on our website.

Each dress is different, and length measurements are available on most product pages. Unless otherwise noted, most of our long dresses are between 57” and 60” in length. Short dresses are usually 27” to 33” in length.

Product pages usually list the exact fabric content. If the information isn’t available, contact us.

Each dress is different. Product pages include a size chart provided by the manufacturer help you choose the right size. You can check out our sizing video here for advice on measuring.

We are exclusively online, all our inventory can be found online. If you have questions about a specific dress, send us an email or call us and we will get back to you soon!

We update our inventory and website regularly to ensure website information is correct. Select the dress you want in the right size and color on the product page. If it’s in stock, a message will appear that says, “In Stock.” If a dress is not “In Stock”, you can enter your email to be notified by email when the style/size becomes available.

Each dress is different which is why we provide a size chart on each product page. Simply select the size chart to find out which size you should order.

We can send our dresses almost anywhere. If for some reason your country is not available on the country drop down menu when checking out, contact us.

We offer a variety of domestic and international shipping options. You can view all available shipping options here.

Yes, your billing and shipping addresses can be different. However, we understand the need for internet security. Our fraud prevention department reviews each order and may flag yours for review. This can cause a delay with order processing, so take that into consideration.

Assuming all items are in stock, you can expect to your order to get shipped in 1-3 business days. After your items get shipped, they should arrive within the delivery window based on the shipping method you selected. Peak times may result in longer processing times. If the dress you selected is not in stock, you must take into consideration the shipping date provided as well as the shipping method’s estimated shipping time.
 
Do you accept returns?
We want every customer to love their order, but we understand that things come up. Returns will result in a store credit so you can find the gown you love. Final Sale items are not eligible for returns or exchanges. You must file a return request within 5 days of receiving the item and send it back to us no later than 10 days after the Return Authorization (RA)# is issued. Any packages without an RA#, those shipped more than 10 days after the RA# was issued or returns initiated after 5 days of receiving the order will get denied or confused.
 
All returns are subjected to a handling fee per item. Your first item will cost $13.95 while all additional items in the same box will cost $2.95/per item. Continental US customers will receive a prepaid shipping label if they request one when putting through their RA request or select their own trackable shipping method. International customers will pay all shipping fees, including taxes and duties.
 
We do not refund shipping fees.

We accept AfterPay, American Express, Discover, Mastercard, PayPal and Visa. Checking accounts may use PayPal.