Refund policy

Because our special occasion dresses are delicate, they require extra care and caution when handling them. Before orders are shipped, every item is carefully checked to ensure the quality our customers expect. If you happen to receive a dress or item that isn’t quite perfect, please let us know within 48 hours of receiving the package.

When returning an item, please ensure that it is returned in the same condition it was when you received it. If an item appears worn, altered, stained, washed, without tags or tampered with, has an odor, or has any pet hair on it, the return is subject to rejection, and the customer will not receive a refund.

Return: A return authorization number (RA #) should be requested within 5 days of receiving the item, and the package must be shipped to us no more than 3 days after the customer has received the RA #. Packages returned or exchanged without a RA # or after the 5 days will be denied or refused.

Every return will be charged a $13.95 restocking fee or handling fee per item. This fee includes a prepaid shipping label*. The label can be requested at the time of return authorization request. To start a return, please click the following link to access our Returns Center.

Exchanges: If you need a different color or size in the same style of dress initially purchased, please email info@prettymoment.com. Items that are marked “final sale” are not eligible for an exchange or refund.

Special Orders: All special orders will be charged a 20% fee to cover restocking. The fee will be deducted from the total of your refund.

In-Stock Items: Items that are in stock may be returned for a refund without any additional fees unless it is otherwise noted.

Final Sale: Items marked “final sale” cannot be exchanged or returned.

Quinceanera dresses are Final Sale - No Returns.

Shipping Fees: No matter the location, all shipping fees are non-refundable.

*Continental U.S. only (Not including P.O. Box addresses). International customers are responsible for paying any and all fees when shipping an item back to Pretty Moment. This may include duties, brokerage fees, taxes, etc.

Step 1: To start a return, please click the following link to access our Returns Center.

Step 2: Customer must request a RA # (return authorization number) within 5 days of receiving the item.

Step 3: Customers must put the paperwork and product into the box.

Step 4: The RA # must be clearly written on the outside of the box.

Step 5: The customer must ship the item back to Pretty Moment no more than 3 days after the RA # was issued.

Customers must request an RA # within 5 days of receiving the item. The package must be shipped to Pretty Moment no more than 3 days after the RA # was issued.

Packages outside the 5-day period or without a RA # will be refused and/or denied. The RA # must be clearly written in bold letters on the outside of the box.

During the RA # request process, the customer can request a prepaid shipping label. The customer can also provide their label if it uses any other trackable method. In addition, international customers are responsible for paying any and all fees required when shipping an item back to Pretty Moment. This may include taxes, duties, brokerage fees, etc.

We are happy to assist you if you need to exchange your purchase. Please contact us by calling please email info@prettymoment.com or chatting with us through our website. We can offer you alternate options as it’s important to us that you’re satisfied with your purchase. Unfortunately, we cannot accept Final Sale items for exchange or refund.

Additionally, exchanges are not available if you purchased items using Afterpay.

All our valued international customers are responsible for paying any required fees when shipping back an item. This may include taxes, duties, brokerage fees, etc.

Returns and exchanges are not offered for international customers.

We will provide you the return address.

It’s important that a RA # is requested within 5 days of receiving the item and that the package is shipped to Pretty Moment no more than 3 days after the RA # was issued.

Packages we receive without a RA # or outside the 5-day period will be refused and/or denied. Customers must write their RA # in bold letters on the outside of the box.

Refunds are processed within 5 business days once your return has been received.